We are looking for a Technical Support Engineer, based at our offices in Swindon, to join our technical support team.
What you will do
Based at our offices in Swindon, you will be responsible for providing exceptional customer service technical support to our customers, supporting our physical products (e.g. parking pay stations, automatic number plate recognition, barrier controls) and the associated software and networking systems. You will also be involved in evaluating, testing and providing training on new systems and technologies.
Your key responsibilities will include;
- Delivering exceptional customer service in providing technical support and assistance to WPS customers
- Prioritising and managing a number of issues at any one time, taking ownership of those issues and seeing them through to resolution
- Troubleshooting complex hardware and software issues escalating to our Group third line support team based in The Netherlands when necessary
- Working closely with the Group third line technical support team, building relationships to enable the timely resolution of any escalated issues
- Providing simple step by step instructions both verbal and written
- Supporting the field service team by providing technical support to engineers on site in a timely manner
- Assisting with the testing and implementation of third party solution integration with WPS products
- Providing input into the design of technical solutions to address specific customer/business needs
- Assisting the Technical Manager in testing and verifying new technologies, providing input into the Sales/Project teams to ensure best fit solutions
- Delivering WPS product training to our customers and employees
- Producing documentation to support training and new functionality
- Providing on call support at weekends and 24/7 cover on a rota basis
What you'll bring to the table
We are looking for someone with a genuine desire to provide exceptional customer service with previous experience of providing support in a technical product environment ranging from hardware, software solutions and networking:
Required
- Broad understanding of networking protocols, components and configuration including LAN.WLAN, VLAN setup, VPN configuration and network protocols
- Good understanding of Linux, scripting, command line usage and administration
- Experienced in providing level 2 and level 3 support to service engineers and end customers for incidents and maintenance tasks
- Good understanding of containerised application solutions and orchestration tools
- Good understanding of database concepts including SQL scripting
Other skills that would be advantageous
- Low level network performance and fault finding and testing over copper and fibre
- Comfortable with cyber security matters, SSL certificates management, penetration testing
- Comfortable and experienced in delivery of training to an internal / external audience
- Broad understanding of IT systems and components
- Understanding of electrical and electronic concepts
- System test and QA experience
- Experience of working within the parking industry
Professional qualifications of interest
- Networking qualifications
- Linux qualifications
- ITIL Foundation
- Application Testing
Personal
- Professional in approach to work and appearance
- Technically curious with a desire to learn and help drive continuous improvement
- Motivated by finding solutions with a keen attention to detail
- Full driving license with the ability to travel and stay away overnight on occasion
- Right to work in the UK
- Location: Swindon
What we offer
As well as providing a competitive salary and benefits package, WPS actively works with its employees to foster a rewarding and supportive working environment to enable you further development. Our benefits include:
- 24 days holiday (plus bank holidays)
- Phone
- Laptop
- Employer pension contributions
- Life assurance
- Employee assistance programme
- Other benefits
- Location: Swindon
Meet the WPS family
WPS is known for exceptional parking solutions which provide ease of use and versatility coupled with outstanding reliability. Our 2020 British Parking Award winning ParkAdvance™ pay on foot solution exploits state-of–the-art system architecture - smart, reliable and future-proof, it delivers industry leading functionality combined with exceptional interconnectivity.
With over 300 professionals across the globe, WPS has established an international install base that handles more than 7,500,000 parking transactions every day worldwide. This makes us one of the world’s leading providers of automated parking solutions. We believe in creating strong, professional partnerships with our clients, and living our Proactive, Reliable and Open corporate values.
Interested?
If you would like further information, please contact Sandra Rogers, HR Manager WPS UK onsandra.rogers@wps-uk.com
Equally, if you would like to apply for the role, please email your CV tosandra.rogers@wps-uk.com
NB: WPS UK has a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK at the point of application
